1Who I am
BILAK.MK is operated by Maksym Bilak, an independent sole operator providing custom workflow automation, Telegram bots, self-hosted infrastructure, and reporting dashboards – primarily built on self-hosted n8n – for small and medium businesses in the EU. I am based in Bratislava, Slovakia. Full contact and legal details are in the Contact section below and on the main site.
2Scope of services
I design, build, and deploy automation workflows and related tooling as agreed with each Client on a per-project basis. The exact scope, deliverables, and price for any engagement are defined in the individual quote or written agreement for that project. These Terms apply in addition to, and do not replace, any project-specific agreement; where the two conflict, the project-specific agreement prevails.
Anything not explicitly listed in the agreed scope is considered out of scope and may require a separate quote.
3Quotes, pricing & packages
Projects are quoted at a fixed price, starting from €950, based on the scope discussed. A quote is valid for 14 days from the date it is issued unless stated otherwise. Prices are exclusive of any third-party costs – such as hosting, API fees, or paid software licenses – unless those are explicitly included in the quote. All prices are in euros (EUR).
4Payment terms
Unless agreed otherwise in writing, projects are billed as follows:
- A deposit of 50% of the agreed project price is payable before work begins.
- The remaining 50% is payable on delivery, before final handover of credentials or production deployment.
Invoices are due within 14 days of the invoice date unless a different period is stated on the invoice. Work may be paused on overdue payments, and any agreed timeline is extended accordingly. The deposit is non-refundable once work has started, to the extent permitted by applicable law.
5Ongoing support plan
An optional Support plan is available at €250 per month. It covers maintenance, monitoring, and fixes for delivered automations, including issues caused by third-party API changes (for example Telegram, WhatsApp, or other connected services updating their APIs) that are outside my control. Under the Support plan I aim to respond and resolve issues quickly – typically the same business day – but response and resolution times are targets, not guarantees, and may vary with issue complexity.
Without an active Support plan, post-delivery fixes are quoted on a per-issue basis, typically €50–150 depending on the issue.
6Process & timelines
Most projects are delivered within 3 to 12 business days, depending on scope; larger or multi-part builds can run longer. Any timeline given is a good-faith estimate, not a guarantee, and assumes timely Client cooperation (see section 8). Delays caused by the Client – late feedback, missing access, or scope changes – extend the timeline accordingly.
7Revisions & scope changes
Each project includes a reasonable number of revisions within the agreed scope, as specified in the quote. Requests that go beyond the agreed scope – new features, additional integrations, or significant changes to agreed requirements – are treated as new work and quoted separately.
8Client responsibilities
To deliver on time, I rely on you to:
- Provide accurate requirements and timely feedback.
- Grant the access, accounts, and credentials needed for the build (e.g. email, API keys, hosting).
- Ensure you are authorised to share any data, accounts, or content you provide.
- Hold appropriate licenses for any third-party services used in your workflows.
You are responsible for the lawful use of the automations once handed over, including compliance with the terms of any third-party services they connect to, and including any data-protection obligations you have toward your own customers or staff.
9Third-party services & hosting
Automations may rely on third-party platforms and APIs (for example n8n, Telegram, WhatsApp Business API, email providers, and hosting such as Hetzner). I am not responsible for outages, changes, pricing, deprecations, or policy decisions made by those third parties. Where a workflow depends on a third-party service, its continued operation depends on that service remaining available and on your account with it staying in good standing.
10Intellectual property
On full payment, you receive ownership of, or a license to use, the custom workflows and deliverables built specifically for you, for your own business purposes. I retain ownership of any pre-existing tools, templates, generic building blocks, and know-how I bring to the project, and I may reuse those non-confidential, non-Client-specific components in other work.
Unless you request otherwise in writing, I may reference the project at a high level (e.g. industry and type of automation) in my portfolio, without disclosing your confidential data.
11Confidentiality
I treat non-public information you share for the purpose of a project as confidential and will not disclose it to third parties except as needed to deliver the work, or where required by law. This obligation continues after the project ends.
12Data protection (GDPR)
I process personal data in line with the EU General Data Protection Regulation (GDPR). How I handle data submitted through this website is set out in full in Part B – Privacy Policy. Where a project involves me processing personal data on your behalf (i.e. you are the controller and I act as a processor), the roles and obligations of each party are set out in the project agreement or a separate data processing agreement (DPA) as required by Article 28 GDPR.
13Warranties & disclaimers
I build each project with reasonable skill and care. Beyond that, services and deliverables are provided "as is". I do not warrant that automations will be uninterrupted or error-free, particularly where they depend on third-party services outside my control.
Each project includes a free-fix guarantee period running from delivery, during which I fix defects in the delivered workflow logic and code at no charge: 14 days for the Quick Win package and 30 days for the Full System package, unless a different period is stated in your project agreement. The guarantee covers workflow logic bugs, crashes originating on my side, and code errors. It does not cover new features, changes you make yourself, or third-party API changes; those are quoted separately or covered by the Support plan. Outside the guarantee period and without an active Support plan, further work is quoted separately.
14Limitation of liability
To the maximum extent permitted by applicable law, my total liability arising out of or in connection with any project is limited to the amount you paid for that project. I am not liable for indirect, incidental, or consequential losses, including lost profits, lost revenue, or loss of data. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
15Term, termination & data export
Either party may end an engagement in writing. If you terminate after work has begun, you remain responsible for payment for work completed up to that point. On termination, I will hand over completed, paid-for deliverables where reasonable.
Data export. For 14 days from the end of an engagement, you may request a full export of everything belonging to you: the workflow definitions, your database contents, documentation, and any credentials still held by me. I provide it in a standard, readable format at no charge, and I assist with the handover. After that period I may delete material held only on my own infrastructure, subject to the retention rules in Part B and to any legal or accounting obligations.
16Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including third-party service outages, infrastructure failures, or other events that could not reasonably be foreseen or avoided.
17Governing law & jurisdiction
These Terms are governed by the laws of the Slovak Republic. Any disputes are subject to the competent courts of the Slovak Republic, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence.
18Changes to these Terms
I may update these Terms from time to time. The version in force is the one published on this page, with the "last updated" date shown above. The Terms applying to a given project are those in force when that project is agreed.
19Contact
Questions about these Terms? Email hello@bilakmk.com or reach out via the contact options on the main site.