1Who I am
BILAK.MK is a sole independent operator providing custom workflow automation, Telegram bots, and reporting dashboards — primarily built on self-hosted n8n — for small and medium businesses in the EU. I am based in Bratislava, Slovakia. Contact details are at the end of these Terms and on the main site.
2Scope of services
I design, build, and deploy automation workflows and related tooling as agreed with each Client on a per-project basis. The exact scope, deliverables, and price for any engagement are defined in the individual quote or written agreement for that project. These Terms apply in addition to, and do not replace, any project-specific agreement.
Anything not explicitly listed in the agreed scope is considered out of scope and may require a separate quote.
3Quotes, pricing & packages
Projects are quoted at a fixed price, starting from €950, based on the scope discussed. A quote is valid for 14 days from the date it is issued unless stated otherwise. Prices are exclusive of any third-party costs (such as hosting, API fees, or paid software licenses) unless those are explicitly included in the quote.
4Payment terms
Unless agreed otherwise in writing, projects are billed as follows:
- A deposit is payable before work begins.
- The remaining balance is payable on delivery, before final handover of credentials or production deployment.
Invoices are due within the period stated on the invoice. Work may be paused on overdue payments. Deposits are non-refundable once work has started, to the extent permitted by applicable law.
5Process & timelines
Most projects are delivered within a few business days to a couple of weeks, depending on scope. Any timeline given is a good-faith estimate, not a guarantee, and assumes timely Client cooperation (see section 7). Delays caused by the Client — late feedback, missing access, or scope changes — extend the timeline accordingly.
6Revisions & scope changes
Each project includes a reasonable number of revisions within the agreed scope, as specified in the quote. Requests that go beyond the agreed scope — new features, additional integrations, or significant changes to agreed requirements — are treated as new work and quoted separately.
7Client responsibilities
To deliver on time, I rely on you to:
- Provide accurate requirements and timely feedback.
- Grant the access, accounts, and credentials needed for the build (e.g. email, API keys, hosting).
- Ensure you are authorised to share any data, accounts, or content you provide.
- Hold appropriate licenses for any third-party services used in your workflows.
You are responsible for the lawful use of the automations once handed over, including compliance with the terms of any third-party services they connect to.
8Third-party services & hosting
Automations may rely on third-party platforms and APIs (for example n8n, Telegram, email providers, messaging APIs, and hosting such as Hetzner). I am not responsible for outages, changes, pricing, deprecations, or policy decisions made by those third parties. Where a workflow depends on a third-party service, its continued operation depends on that service remaining available and on your account with it staying in good standing.
9Intellectual property
On full payment, you receive ownership of, or a license to use, the custom workflows and deliverables built specifically for you, for your own business purposes. I retain ownership of any pre-existing tools, templates, generic building blocks, and know-how I bring to the project, and I may reuse those non-confidential, non-Client-specific components in other work.
Unless you request otherwise in writing, I may reference the project at a high level (e.g. industry and type of automation) in my portfolio, without disclosing your confidential data.
10Confidentiality
I treat non-public information you share for the purpose of a project as confidential and will not disclose it to third parties except as needed to deliver the work, or where required by law. This obligation continues after the project ends.
11Data protection (GDPR)
I process personal data in line with the EU General Data Protection Regulation (GDPR). Any contact details you submit through this website are used only to respond to and manage your enquiry. Where a project involves processing personal data on your behalf, the roles and obligations of each party are set out in the project agreement or a separate data processing arrangement. For details on how website data is handled, see the privacy information on the main site.
12Warranties & disclaimers
I build each project with reasonable skill and care. Beyond that, services and deliverables are provided "as is". I do not warrant that automations will be uninterrupted or error-free, particularly where they depend on third-party services outside my control. Any post-delivery support, maintenance, or bug-fix window is as stated in the project agreement; outside that window, further work is quoted separately.
13Limitation of liability
To the maximum extent permitted by applicable law, my total liability arising out of or in connection with any project is limited to the amount you paid for that project. I am not liable for indirect, incidental, or consequential losses, including lost profits, lost revenue, or loss of data. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
14Term & termination
Either party may end an engagement in writing. If you terminate after work has begun, you remain responsible for payment for work completed up to that point. On termination, I will hand over completed, paid-for deliverables where reasonable.
15Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including third-party service outages, infrastructure failures, or other events that could not reasonably be foreseen or avoided.
16Governing law & jurisdiction
These Terms are governed by the laws of the Slovak Republic. Any disputes are subject to the competent courts of the Slovak Republic, without prejudice to any mandatory consumer-protection rights you may have under the law of your country of residence.
17Changes to these Terms
I may update these Terms from time to time. The version in force is the one published on this page, with the "last updated" date shown above. The Terms applying to a given project are those in force when that project is agreed.
18Contact
Questions about these Terms? Reach out via the contact options on the main site (WhatsApp or the contact form).